# Service Agreement
## Yates Services of Memphis
686 Shotwell St
Memphis, TN 38111
Phone: (901) 277-7877
Email: [info@yatesservicesofmemphis.com](mailto:info@yatesservicesofmemphis.com)
Website: yatesservicesofmemphis.com
Owner: Yates Veyo
Effective Date: May 15, 2026
Welcome to Yates Services of Memphis. By accessing this website, scheduling service, requesting an estimate, communicating with our company, or using our services, you agree to the following terms and conditions outlined in this Service Agreement.
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# 1. Services Provided
Yates Services of Memphis provides residential and commercial HVAC, heating, cooling, electrical, gas line, repair, replacement, maintenance, troubleshooting, installation, and related contractor services throughout Memphis, Tennessee, and surrounding areas.
Services may include, but are not limited to:
* Air Conditioning Repair & Replacement
* Furnace Repair & Heating Services
* Electrical Repair & Troubleshooting
* HVAC Installation
* Preventative Maintenance
* Thermostat Installation
* Electrical Panel Services
* Gas Line Services
* Emergency Repair Services
All services are subject to technician availability, inspection, site conditions, and applicable local codes and regulations.
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# 2. Estimates & Pricing
Any estimate provided by Yates Services of Memphis is based on the information available at the time of inspection or consultation.
Additional repairs, materials, labor, code requirements, or unforeseen conditions discovered during service may result in additional charges.
Pricing may vary due to:
* Equipment availability
* Material costs
* Permit requirements
* Labor conditions
* Accessibility issues
* Additional diagnostics required
Estimates are not guarantees of final project cost unless expressly stated in writing.
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# 3. Diagnostic Fees
Diagnostic and troubleshooting services may require a service fee, regardless of whether repairs are approved or completed.
Diagnostic fees compensate for technician time, travel, testing, and evaluation.
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# 4. Scheduling & Appointments
Appointment times are estimates only and may vary due to:
* Emergency calls
* Traffic delays
* Weather conditions
* Parts availability
* Previous service calls extending beyond anticipated timeframes
Yates Services of Memphis will make reasonable efforts to arrive within the scheduled timeframe.
Customers are responsible for providing safe and reasonable access to the property and equipment.
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# 5. Emergency Services
Emergency HVAC, heating, cooling, electrical, and gas services are subject to technician availability and may incur additional charges for after-hours, weekend, or holiday service.
Yates Services of Memphis does not guarantee immediate emergency response times.
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# 6. Payments
Payment is due upon completion of service unless otherwise agreed upon in writing.
Accepted payment methods may include:
* Cash
* Credit Cards
* Debit Cards
* Approved Financing
* Electronic Payments
Failure to submit payment may result in:
* Additional fees
* Collection efforts
* Suspension of future service
Returned checks may be subject to additional fees.
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# 7. Financing
Financing options, if offered, are subject to approval by third-party financing providers.
Yates Services of Memphis is not responsible for financing approval decisions, financing terms, interest rates, or lender policies.
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# 8. Warranties & Limitations
Manufacturer warranties apply only to eligible equipment and parts according to the manufacturer’s terms and conditions.
Labor warranties, if provided, are limited to the specific scope of work outlined in writing.
Warranty coverage may become void due to:
* Improper use
* Lack of maintenance
* Unauthorized repairs
* Acts of nature
* Power surges
* Pre-existing conditions
Yates Services of Memphis is not responsible for manufacturer defects, shipping delays, or warranty claim denials by third-party manufacturers.
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# 9. Limitation of Liability
Yates Services of Memphis shall not be liable for indirect, incidental, special, or consequential damages arising from:
* Equipment failure
* Delays in service
* Loss of heating or cooling
* Electrical interruptions
* Property conditions
* Manufacturer defects
* Utility failures
* Customer misuse
Customers understand that HVAC and electrical systems may fail unexpectedly and that repairs do not guarantee future system performance.
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# 10. Customer Responsibilities
Customers agree to:
* Provide accurate information
* Maintain safe access to equipment
* Secure pets and hazards
* Maintain utilities connected to the property
* Obtain homeowner or property management approvals when required
Customers are responsible for maintaining routine maintenance and filter replacement unless otherwise agreed upon.
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# 11. Website Use
All content on this website, including text, graphics, logos, images, videos, and marketing materials, is the property of Yates Services of Memphis and may not be copied, reproduced, or distributed without written permission.
Website information is provided for informational purposes only and may change without notice.
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# 12. SMS, Calls & Electronic Communications
By submitting a form, calling, texting, emailing, or communicating with Yates Services of Memphis, you consent to receive communications related to:
* Appointments
* Service reminders
* Estimates
* Follow-ups
* Customer support
* Promotional offers
Message and data rates may apply.
Consent is not a condition of purchase.
Customers may opt out of SMS communications at any time by replying STOP.
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# 13. Cancellations
Customers should provide reasonable notice for appointment cancellations or rescheduling requests.
Repeated cancellations or no-shows may result in refusal of future service.
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# 14. Governing Law
This Service Agreement shall be governed by and interpreted under the laws of the State of Tennessee.
Any disputes arising from services provided by Yates Services of Memphis shall be handled in the appropriate courts located in Shelby County, Tennessee.
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# 15. Changes To This Agreement
Yates Services of Memphis reserves the right to modify or update this Service Agreement at any time without prior notice.
Updated versions will be posted on this website.
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# Contact Information
Yates Services of Memphis
686 Shotwell St
Memphis, TN 38111
Phone: (901) 277-7877
Email: [info@yatesservicesofmemphis.com](mailto:info@yatesservicesofmemphis.com)
Website: yatesservicesofmemphis.com
Owner: Yates Veyo